How to respond to challenging behaviours

If you deal with people that display challenging behaviours remain calm.

Most times people get frustrated when they feel ignored, undermined or struggle to use their voice.

This approach can help de-escalating a conflict:

👉 Listen to them quietly

👉 Speak with a low tone and a warm voice

👉 Keep reasonable physical distance

👉 Reassure them 

👉 Avoid contradicting them

👉 Accept their reality

👉 Ask them what would be a good resolution for them

👉 Aim to arrive to a mutually convenient outcome